JOI FlexLessons
Monthly Subscription FAQ

The Monthly Subscriptions are a regular payment for the use of JOI's FlexLesson service.
We charge a monthly fee for the specified number of lessons per month.

Questions:

Where can I check my Subscription Renewal Date?
Can I change my subscription anytime?
Can I pause my subscription anytime?
And how do I restart my subscription after pausing?
How do I cancel my subscription?
Can I get an extension or can my unused tickets be added to the next monthly subscription?
Is the subscription fee the same every month? And what currency is the fee charged in?
Are there any days when lessons cannot be booked?

 Where can I check my Subscription Renewal Date?
In your account, click on the FlexLesson Ticket icon and you can see the Subscription Renewal Date in the pop-up window.

 Can I change my subscription?

Yes, you can.
First contact JOI Support at This email address is being protected from spambots. You need JavaScript enabled to view it..
We will provide you with details of the procedure.

If you have unused tickets remaining on your current subscription plan, you can use them until the expiry date of your newly purchased subscription plan. However, they cannot be carried over to the subsequent month after that.

 Can I pause my subscription for a while, when I am busy?

Yes, you can.
1. Log in to your account, and click on the profile icon.
2. Select the「Subscription Setttings」link.

On the next page, please select the Pause Subscription button.

If you Pause your subscription, any remaining tickets at the time of suspension will remain valid until the end of the current 30 days Subscription period, but will not be carried over to the following 30 days Subscription period.

Please note: Paused Subscriptions will be automatically canceled after one year of suspended status.

How do restart my subscription after I paused it?
Yes. Please log in to your JOI reservation account and click on the [Change your Subscriptions] button and select the [Resume Subscription] box.

How do I cancel the subscription?

Yes, you can.
1. Log in to your account, and click on the profile icon.
2. Select the「Subscription Setttings」link.

On the next page, please select the Cancel Subscription button

If you cancel your subscription with active tickets remaining in your account, the remaining tickets at the time of cancellation will remain valid until the end of the current month's subscription availability period, but will not be carried over to the following month.

Can I get an extension or can my unused tickets be added to the next month?
Yes. If you have a busy month or difficulty attending a class and cannot use all your tickets, you can carry over the excess tickets to the next 1 month!
(Please note, tickets carry over for only one month). 

The ticket usage period is defined as the 30-day period from the start of the subscription. Members can book lessons within this period.

The lesson booking period extends from the start of the subscription for 30 days plus an additional 7 days. Members can book lessons within this period as long as the booking is made within the ticket usage period.

 Is the subscription fee the same every month? And what currency is the fee charged in?
The fees at JOI are calculated and made in Japanese Yen.

The cost of the fees in other national currencies will depend on the currency rate at the time of exchange as set by the merchant vendor, your bank or your credit card.

So, for example, the cost of the fees in US Dollars will change depending on the Yen to Dollar rate.

Are there any days when lessons cannot be booked?
Every year, 11-15 August and 31 December-3 January are holidays for all teachers.
In addition, lessons may be canceled without notice due to illness or other circumstances of the tutors. (Terms and Conditions, Article 9, 2, 3).